PRIVACY POLICY

Last Updated: Tuesday, November 25, 2025

This Privacy Policy (“Policy”) describes how Zee Towing LLC, operating under the brand name ‘Zee Towing & Storage’ (“Company,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information.

By visiting our website or requesting any service, you agree to this Privacy Policy in full.

Definitions (Glossary)

1.1 “Company,” “We,” “Us”

Refers to Zee Towing LLC, operating under the brand name ‘Zee Towing & Storage’ including all employees, drivers, dispatchers, contractors, subcontractors, administrators, and authorized service partners acting on our behalf to deliver towing, roadside, recovery, and storage services throughout Louisiana in accordance with applicable laws and internal operational procedures.

1.2 “Customer,” “User,” “You”

Refers to any individual, vehicle owner, authorized driver, representative, business, or organization who contacts us, visits our website, provides information, schedules service, or receives towing, roadside assistance, recovery, transportation, or storage services from the Company, whether directly, indirectly, or through a partner platform.

1.3 “Services”

Refers to all towing, recovery, roadside assistance, winch-out operations, accident towing, emergency towing, private property towing, vehicle storage (indoor, outdoor, covered), transport, dispatch coordination, administrative processing, and any related activities provided or facilitated by the Company to complete a customer request safely and effectively.

1.4 “Personal Information / Personal Data”

Refers to any information that identifies, relates to, or could reasonably be associated with a specific person or business, including contact details, vehicle information, service details, payment confirmations, communication records, and any data collected to deliver services, comply with laws, or ensure operational accuracy and safety.

1.5 “Third Parties”

Refers to any external service provider assisting the Company with operations, including Towbook, dispatch partners, emergency subcontractors, website hosts, analytics providers, payment processors, technical vendors, or governmental/legal authorities involved in compliance, service continuation, technical processing, or emergency response coordination.

1.6 “Website”

The term “Website” refers to www.zeetowing.com and any associated digital platforms operated by the Company.

Information We Collect

2.1 Personal Information

Name
Phone number
Email address
Driver’s license verification, when necessary.

2.2 Service Information

Vehicle details (Year, Make, Model, Variant)
Pickup location
Destination location
Vehicle condition and accessibility
Customer instructions

2.3 Payment Information

Used for billing only:

Card data (processed through secure third-party processors)
Cash and bank transfer confirmations

We do not store full card numbers on our servers.

2.4 Automatically Collected Information

Through Google Analytics and cookies:

IP address
Device type
Browser version
Pages visited
Time on website

2.5 Call Recordings

Phone calls may be recorded for:

Safety
Quality assurance
Fraud prevention
Training
Dispute resolution

By calling us, you consent to recorded communication.

How We Use Information

3.1 Service Delivery

Dispatching tow trucks using Towbook
Coordinating with drivers
Communicating ETA
Verifying vehicle details

3.2 Fraud Prevention

We use collected data to prevent:

Fake calls
False locations
Chargeback scams
Abusive or threatening behavior

3.3 Customer Responsibility for Accuracy

Customers are solely responsible for providing accurate information, including:

Name
Phone number
Pickup location
Vehicle details
Destination address

We are not responsible for delays or issues caused by user errors.

3.4 Marketing

We may send:

Email newsletters
Promotions
Follow-ups

Customers can unsubscribe anytime.

3.5 Legal Compliance

We may retain or disclose information to the following entities:

Law enforcement
Courts
Insurance companies

Courts and insurance companies are involved when legally required.

How We Share Information

4.1 Dispatch Partners

Shared only when required for:

Timely dispatch
Emergency substitution
Safety or service continuity

4.2 CRM and Technical Providers

Such as:

Towbook
Website hosting
Analytics tools
Payment processors

4.3 Law Enforcement

We may share data for:

Accident reports
Impound cases
Legal requests

4.4 Emergency Subcontractors

We may assign a partner towing company to complete service if our truck becomes disabled mid-route.

Data Retention

5.1 Customer Data Retention

We retain customer personal data for a minimum of two (2) years, unless the customer specifically requests deletion. This retention period is required for:

Legal compliance
Accident or damage disputes
Insurance claim assistance
Verification of service history
Fraud prevention
Accounting and operational documentation

Deletion requests may be honored unless legal or regulatory requirements prevent immediate removal.

5.2 Service Data Retention

We retain operational and service-related data indefinitely, including:

Towbook dispatch logs
Service timestamps
GPS and routing records
Call recordings
Driver/operator activity records

This information is required to maintain accurate historical documentation, verify disputes, comply with law enforcement, and ensure service continuity.

5.3 CCTV Footage

Camera footage from Company storage facilities is retained for up to 30 days, unless additional retention is required for:

Disputes
Investigations
Legal matters
Law enforcement requests

Data Deletion Requests

6.1 Overview

Customers may request the deletion or removal of their personal data, subject to legal and regulatory requirements.
Deletion requests may include full deletion, partial deletion, or removal from marketing communications.

6.2 Full Deletion

A full deletion request permanently removes all personal data that is not legally required to be retained, including:

Name
Email address
Phone number
Marketing preferences
Customer profile information
Communication logs (emails, SMS, general notes)
Uploaded documents (when not legally required)
Photos or attachments submitted by the customer (See “Legal Retention Exception” at the end of Section 6.2)

Full deletion does NOT include deletion of:

Dispatch logs
Service history
GPS timestamps
Transaction/payment records
Legally required call recordings

These records must be retained for compliance, safety, and dispute protection.

Legal Retention Exception for Photos & Attachments

Photos or attachments submitted by the customer may be retained if required for:

Legal compliance
Insurance claim documentation
Accident or damage verification
Law enforcement requests
Service record accuracy
Settlement of disputes
Fraud investigation

If retention is legally required, the Company may decline deletion until the retention need expires.

6.3 Partial Deletion

A partial deletion request removes specific categories of customer information, such as:

Email address only
Phone number only
Marketing data only
Vehicle information previously provided only

Other required data (service logs, payment history, legally protected records) will remain stored securely as required by law.

6.4 Removal From Marketing Lists

A customer may request removal from:

SMS marketing
Email newsletters
Promotional emails
Follow-up marketing messages

This request does not delete your account or service history, it only stops marketing communications.

6.5 Submission & Processing Timeline

To request deletion, email us at:
info@zeetowing.com

All requests are processed within 30 days, unless legal retention requirements prevent immediate deletion.

Data Security Measures

We use:

SSL encryption
Password-protected systems
Access control
Encrypted CRM (Towbook)
Routine security checks
Secure payment gateways

No system is 100% secure.
We are not liable for unauthorized access outside our reasonable control.

Storage Facility Security

We may use:

Gated areas
Controlled entry
Staff monitoring
Surveillance cameras

Footage is used for safety, documentation, and compliance.

International Data Transfers

Some analytics or technical data may be processed outside the United States (e.g., Google Analytics).
We rely on recognized safeguards to protect this data.

Cookies & Tracking Controls

You can disable cookies through browser settings. However, doing so may affect website functionality.

Do Not Track (DNT) Statement

We do not respond to browser “Do Not Track” signals due to technical limitations.

Age Restriction

Services are available only to individuals 18+ with a valid driver’s license. We do not knowingly collect information from minors under 18.
If we become aware that we have collected data from a minor under 18, we will take reasonable steps to delete it.

Rights Under GDPR / CCPA

You may request at any time:

Access to your personal data
Correction
Deletion
Restriction of processing
Opt-out of marketing

We do not discriminate against customers who exercise these rights.

Vehicle Ownership Verification

To prevent fraud, we may require:

Photo ID
Registration
Proof of ownership
Insurance documents

before releasing any stored vehicle.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for losses caused by inaccurate customer data.
We are not liable for data breaches beyond our reasonable control.
We are not liable for subcontractor errors in emergency substitution situations.
We are not liable for unauthorized access to customer devices, emails, or accounts.

Customers use our website and services at their own risk.

Changes to This Policy

We may update this policy at any time.
Continued use of our website or services after updates constitutes acceptance.

Acceptance of This Privacy Policy

By visiting our website or requesting our services, you agree to all terms in this Privacy Policy.
If you do not accept these terms, you must not use our website or services.

Notes

You may request this Privacy Policy in another language if needed, subject to reasonable availability.
Calls may be recorded for safety, training, quality assurance, fraud prevention, and dispute resolution.
This Policy may be updated at any time. Continued use of our website or services confirms your acceptance of the latest version.
Commercial, fleet, dealership, and insurance-based towing services may operate under separate written or contractual agreements.
Website content is provided for general information and may not always reflect real-time service availability, operational limitations, or updated pricing.
This Privacy Policy does not require a physical or digital signature. By using our website or services, you automatically agree to all terms contained in this Policy.
If any part of this Policy is deemed invalid or unenforceable, the remaining sections remain fully valid and enforceable to the maximum extent permitted by law.

Contact Information

For questions, requests, or concerns regarding this Privacy Policy, your personal information, data deletion, or any privacy-related matter, you may contact us at:

Phone: +1 504-666-9919
Email: info@zeetowing.com
Website: https://www.zeetowing.com
Service Region: State of Louisiana
Business Name: Zee Towing LLC, operating under the brand name ‘Zee Towing & Storage’

To protect customer data and prevent unauthorized access, we may require identity verification before processing certain privacy, deletion, or information requests.
All privacy and data requests will be processed in accordance with this Policy and applicable laws.